Politique d’expédition
Shipping & Delivery Policy
Thank you for shopping with IVN Atelier. We carefully prepare each order to ensure quality and attention to detail.
Made to order products: Some items are made to order and may take 9–14 business days to arrive. You’ll receive tracking information once your order ships.
Ready to ship products: Items that are already in stock may arrive sooner. Delivery times vary depending on the shipping method and destination.
We appreciate your patience and support as we continue building IVN Atelier.
Order Processing
Orders are processed within next business day (Monday–Friday).
Orders placed on weekends or holidays will begin processing the next business day.
Ready-to-ship products
• Free Standard Shipping (8-12 business days)
Delivery typically takes 8-12 business days after processing.
• Exprress Shipping $9.99(5-8 business days) Delivery typically takes 5-8 business days after your order has been processed.
Orders are prioritized in production and processed faster. Delivery times may be slightly quicker, but are not guaranteed.
Made-to-Order Products
Some IVN Atelier products are made to order. Please allow 9–14 business days for your order to arrive. You’ll receive tracking information once your order ships.
Disclaimer:Delivery times are estimates and may vary depending on location and carrier conditions.
Tracking Information
Tracking information will be sent via email once your order has shipped. Please allow 1–3 business days for tracking updates to appear.
Multiple Item Orders
Orders containing multiple items may ship separately and arrive at different times.
Shipping Locations
We currently ship within the United States.
Delays
Shipping delays may occur due to factors outside our control such as weather, holidays, or carrier issues.
Incorrect Address
Please ensure your shipping address is correct at checkout. Address changes must be requested within 12 hours of placing your order.
Lost or Stolen Packages
If your tracking shows delivered but you have not received your package, please contact the carrier and then reach out to us. We will do our best to assist you.
Contact
For any questions, please contact us. We typically respond within 24–48 business hours.